I. REFUND POLICY
The user can cancel the subscription of any service anytime by contacting us.
In a determination to accomplish customer satisfaction, for any refund related issues, the user can contact us through our email: [email protected] We will respond within 3 (Three) business days.
We take our customers feedback very seriously and use it to constantly improve our products and quality of service.
Note: we reserve the right to any changes to the refund policy. Any changes will be updated on our website.
II. HOW TO GET REFUND?
Our refund policies are simple. You can claim refund by:
- Call us at our customer care number 0333 210 0032 or;
- Send us an email at [email protected] or;
If our back office agreed to issue refund then refund shall be allowed as per our refund policy.
III. UNETHICAL ORDER & CANCELLATION POLICY
In case of any product purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and https://11plussuccess.co.uk will not be liable to pay any refund to you in all such cases.
IV. METHODS OF PAYMENT AND REFUND?
When returning an item how you paid for your item will determine how your refund is processed.
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.
V. REFUND CYCLE
Complete refund process normally takes about 10-15 working days from the date of confirmation of refund. No credit until product has arrived.